AI Receptionist for Real Estate
Property enquiries come by phone at the moment someone is looking at a listing, and they go cold within hours. The agent who answers gets the viewing. Most of the time your negotiators are out showing property and cannot.
Discuss your projectThe same fair housing constraint, on the phone
In the United States the Fair Housing Act applies to what your software says exactly as it applies to your agents, and steering — directing prospective buyers or renters toward or away from areas based on protected characteristics — is prohibited. Phone calls make this more likely than chat, because callers ask conversationally and an unguarded agent answers conversationally.
The questions are predictable: what the neighbourhood is like, whether it suits families, what the schools are like, who lives there. The agent does not answer them. It says it cannot comment on neighbourhood characteristics, points to objective published sources, and offers to connect the caller with a negotiator who can discuss their requirements properly.
Qualification is limited to what legitimately qualifies a property enquiry — budget, timescale, finance or mortgage position, whether there is a property to sell, and what they are looking for. It does not ask about or record anything touching protected characteristics, and routing never varies on that basis.
Outside the US the framework differs — equality legislation and estate agency rules in the UK, local equivalents elsewhere — and we build to the jurisdiction you give us. We would also recommend your broker or compliance lead reviews the topic list before launch.
What it handles
Listing enquiries
Price, size, rooms, tenure, service charge, parking, pets, chain position, availability — read from your live listing data so it never quotes a withdrawn price.
Booking viewings
Against the real calendar of the agent responsible for that property, with confirmation by text and a reminder before the appointment.
Routing to the listing agent
By property rather than by rota, so the caller speaks to whoever knows the house.
Separating enquiry types
Buyers, tenants, vendors and landlords identified early and routed differently, because a vendor enquiry is a valuation opportunity and should not sit in a buyer queue.
Valuation appointments
Booked directly into your valuer's diary. Commercially the most valuable call your office receives and the one most often missed.
Similar properties
Where the enquiry is about something under offer, which salvages a call that would otherwise end.
Out-of-hours and weekend cover
When property searching actually happens. Portal enquiries peak in the evening, and so do the calls.
Maintenance reports
For lettings, captured with the property and issue recorded, and genuine emergencies — leak, no heat, no power, security — escalated to your out-of-hours contractor route.
Integration
- Agency CRM — Reapit, Alto, Street, Propertybase, Follow Up Boss — or GoHighLevel for brokerages running on it, for contacts, properties and diaries.
- Your live listing feed, so property details and availability are current rather than copied at build time.
- Agent and valuer calendars for real availability, respecting travel time between viewings.
- Your existing office number forwarded, so your boards, portals and ads keep working unchanged.
- Enquiry source recorded — which portal or which advert — since that is what makes marketing attribution possible later.
- Recordings and transcripts in your own storage, with consent handled at the start of the call as your jurisdiction requires.
Common questions
Related in AI Voice & Calling Agents
Tell us what you need
Describe the problem and we will come back with scope, timeline, and a rate. No obligation to proceed.
Get in touch